Our ‘real-world’ experience has shown that, frequently, ‘just get it done’ solutions are implemented to get projects off the ground and to meet initial targets and SLAs. This leads to inefficiencies, additional costs, re-works, quality issues, a less than optimal customer experience and increased pressure on all levels of the organisation, especially on bottom-line and delivery against targets!
It is easy for temporary fixes to become Business As Usual and inefficiencies to become ingrained in the operational culture.